Depending on how you interact with us, we may collect personal information including:

• your name

• email address

• phone number

• billing and shipping address

• order and purchase information

• payment-related information

• correspondence you send to us

• information you provide when subscribing to our mailing list

• information you provide through forms on our website

• technical information about your device and use of our website, such as your IP address, browser type, pages viewed and referring website.

We only collect information that is reasonably necessary for our business activities or to provide the products and services you request.

We may collect personal information directly from you when you:

• place or attempt to place an order

• subscribe to our mailing list

• complete a form on our website

• contact us by email or through our website

• make a wholesale, stockist or business enquiry

• otherwise communicate with us.

Some technical information may also be collected automatically when you use our website through cookies and similar technologies.

We may use your personal information to:

• process, fulfil and deliver your orders

• process payments and provide order confirmations or receipts

• communicate with you about your order or enquiry

• provide customer service

• respond to wholesale, stockist or business enquiries

• maintain our business and transaction records

• detect or prevent fraud and misuse

• improve our website, products and customer experience

• understand how visitors use our website

• send you marketing emails or updates where you have subscribed or otherwise consented to receive them

• comply with our legal and regulatory obligations.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Payments made through our website are processed using third-party payment providers.

Payment information is handled by the relevant payment provider and/or our ecommerce platform as required to process your transaction. We do not intentionally store complete credit or debit card details ourselves.

Our website and online store are hosted through Squarespace.

Squarespace may process information about website visitors and customers in order to provide website hosting, ecommerce, analytics, security and related services.

You can learn more about how Squarespace handles personal information in Squarespace's own privacy documentation.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors interact with the site, measure website performance and support marketing activities.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our products and services. These may include:

• website and ecommerce service providers

• payment processors

• email and marketing service providers

• analytics providers

• delivery, postage and fulfilment providers

• professional advisers or service providers

• government, regulatory or law enforcement authorities where required by law.

We only share information to the extent reasonably necessary for the relevant purpose.

Some service providers we use may store or process information outside Australia. The location in which information is processed can depend on the service provider and the systems they use.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and taxation records, resolving disputes and complying with legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

FIFO & Me creates products for families and children; however, our website and online store are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children through our online store.

From time to time, we may share or reshare photographs, videos, testimonials or other content featuring children that has been provided to us by a parent or legal guardian, shared with us through social media, or otherwise provided with permission for FIFO & Me to use or reshare.

Where identifiable images or content featuring a child are used on our website, social media or other FIFO & Me marketing materials, we take reasonable steps to ensure that appropriate permission has been provided by the child's parent or legal guardian.

We take children's privacy seriously and aim to use this content respectfully and only in connection with FIFO & Me and its products.

If you are a parent or legal guardian and would like an image or other content featuring your child removed from our website or marketing materials, please contact us at hello@kiaraellis.com.au.

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review your enquiry and aim to respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The latest version will be published on this page with the date it was last updated.

Email: hello@kiaraellis.com.au

Mail:
PO Box 881
Hillarys, WA 6923
Australia