We offer free standard shipping Australia wide on eligible orders.

Express shipping may also be available at checkout for an additional charge.

Orders are generally processed and dispatched as soon as possible. Delivery timeframes provided on our website, at checkout or by the relevant postal or courier service are estimates only and may be affected by circumstances outside our control.

Once your order has been dispatched, you may receive tracking information where tracking is available for your selected delivery method.

We currently ship to New Zealand and may offer shipping to other selected international destinations.

Available shipping options and charges will be displayed at checkout.

International customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country.

International delivery timeframes are estimates and may be affected by customs processing, local postal services and other circumstances outside our control.

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address, please contact us at hello@kiaraellis.com.au as soon as possible. We will do our best to update the address prior to dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage costs will apply before the order can be resent, where permitted by law.

Please choose carefully, as we are not required to provide a refund or exchange if you simply change your mind.

This does not affect any rights you may have under the Australian Consumer Law.

Please check your order upon arrival.

In the unlikely event that you receive an item that is damaged, faulty, incorrect or otherwise not as described, please contact us at hello@kiaraellis.com.au as soon as reasonably possible. Please include your order number, a brief description of the issue and photographs of the item and packaging where relevant.

We will review the issue and work with you to provide an appropriate remedy.

Please note that products damaged through misuse, improper care, accidental damage or normal wear and tear are not considered faulty where the issue is not the result of a defect in the product.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where it applies. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

If your parcel appears to be significantly delayed or lost in transit, please contact us at hello@kiaraellis.com.au and we will assist you in investigating the delivery with the relevant postal or courier provider.

Delivery delays caused by postal services, couriers, customs or circumstances outside our reasonable control may occasionally occur.

Please contact us before returning an item so we can provide you with the appropriate return instructions.

Unless required by law, items returned without prior contact or authorisation will not be accepted.

Where a return is required because an item is faulty, damaged, incorrect or otherwise covered by your rights under the Australian Consumer Law, we will handle the return and associated costs in accordance with our legal obligations.

Where a refund is approved or required by law, it will generally be issued to the original payment method used for the purchase.

The time taken for a refund to appear in your account may vary depending on your bank or payment provider.

For shipping, delivery, return or refund enquiries, please contact:

Email: hello@kiaraellis.com.au

Mail:
PO Box 881
Hillarys WA 6923
Australia