Our online store offers FIFO & Me books and other related products for purchase.

We reserve the right to update, change or discontinue products, prices, promotions or other website content at any time. Product availability may change without notice.

We make reasonable efforts to ensure product descriptions, photographs, prices and other information displayed on our website are accurate. However, colours and appearance may vary slightly depending on your device or screen.

When you place an order through our website, you are making an offer to purchase the products in your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable

• there has been an obvious pricing or product information error

• we are unable to process payment

• incorrect or incomplete information has been provided

• we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled product or order.

You are responsible for ensuring that the information provided when placing your order, including your email and delivery address, is accurate and complete.

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

Payments are processed securely by third-party payment providers, including Stripe. Your use of a third-party payment service may also be subject to that provider's own terms and privacy policies.

We do not intentionally store complete credit or debit card details ourselves.

We currently ship within Australia and to selected international destinations, including New Zealand.

Available shipping options, estimated delivery timeframes and applicable charges are provided on our website or during checkout.

Delivery timeframes are estimates only. Once an order has been dispatched, delivery may be affected by postal or courier delays outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect address or a parcel being returned to us may be the customer's responsibility where permitted by law.

For further information, please see our Shipping & Returns Policy.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where it applies.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

We are not required to provide a refund or exchange simply because you change your mind. However, we may choose to offer additional return or exchange options as described in our Shipping & Returns Policy.

If a product you receive is faulty, damaged, not as described or otherwise fails to meet an applicable consumer guarantee, please contact us at hello@kiaraellis.com.au so we can assess the issue and provide an appropriate remedy where required.

Please see our Shipping & Returns Policy for further information.

From time to time, we may offer promotional codes, discounts, free shipping offers or other promotions.

Unless otherwise stated:

• promotions cannot be exchanged for cash

• promotional codes must be applied at checkout

• only one promotional code may be used per order

• promotions may be subject to expiry dates, minimum spends or other conditions

• promotions cannot generally be applied retrospectively to completed orders.

We reserve the right to modify or withdraw a promotion where reasonably necessary, subject to any applicable consumer laws.

Unless otherwise stated, all content on this website — including text, illustrations, artwork, book content, photographs, graphics, product designs, branding and other materials — is owned by or licensed to Kiara Ellis and is protected by applicable copyright, trade mark and intellectual property laws.

FIFO & Me and Kiara Ellis are registered trade marks. These trade marks, including associated branding and logos, must not be used, reproduced or represented without prior written permission.

You may access and use this website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, publish, sell, commercially exploit or otherwise use our website content, books, illustrations, branding or other intellectual property without prior written permission, except where permitted by law.

Purchasing a FIFO & Me product does not transfer ownership of any copyright, trade mark or other intellectual property rights in the product, its content, illustrations, branding or associated materials.

From time to time, customers or members of our community may send us photographs, testimonials, reviews, messages or other content, including through social media.

Where you give us permission to share or reshare your content, you grant us permission to use that content for the purpose agreed to, which may include sharing it through FIFO & Me's website, social media or marketing channels.

Where content includes an identifiable child, we expect the person providing permission to be the child's parent or legal guardian, or otherwise authorised to provide that permission.

Please see our Privacy Policy for more information about how we handle personal information and content involving children.

Reviews and testimonials displayed on our website or marketing channels reflect the individual experiences and opinions of the people who provided them.

We may edit testimonials for spelling, grammar or length where necessary, provided that doing so does not materially change their meaning.

Our website may contain links to third-party websites or use services provided by third parties, including payment, delivery, analytics and social media providers.

We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Your use of third-party services may be subject to the relevant provider's own terms and policies.

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access to parts of the website for maintenance, security, updates or circumstances outside our reasonable control.

To the maximum extent permitted by law, we are not liable for losses or damages arising from circumstances outside our reasonable control or from your misuse of our website or products.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

Your use of our website and the personal information you provide to us are also subject to our Privacy Policy.

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or legal requirements.

The version published on our website at the time you place an order will apply to that order.

These Terms & Conditions are governed by the laws of Western Australia, Australia, and applicable Commonwealth laws of Australia.

You and we submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from those courts.

If you have any questions about these Terms & Conditions, please contact:

Kiara Ellis

Email: hello@kiaraellis.com.au

Mail:
PO Box 881
Hillarys WA 6923
Australia